As of 3/27/17, all items available on our website are on super sale and are FINAL SALE.
For orders placed before 3/27/17, our old return policy applies:
If for any reason you are not satisfied with your regular-priced, non-custom Kirribilla.com clothing purchase, you may return your item(s) for a full refund or exchange, minus any shipping charges, within 14 days of your original delivery date. Items to be returned or exchanged MUST be in their original unworn, unwashed condition with tags attached and must not be damaged or altered in any way.
SALE items may not be returned, but may be exchanged only. Customer is responsible for paying return shipping on all exchanges, as well as shipping costs for the new item, unless otherwise agreed by Kirribilla. Free shipping is only for new orders and does not apply to exchanges.
Items listed as "FINAL SALE" may not be returned or exchanged.
CUSTOM ORDERS may not be returned but, with prior written approval, may be exchanged for store credit towards IN-STOCK ITEMS only. Credit from a custom order may not be used towards the purchase of another custom order.
Items from the POSY by Kirribilla collection are custom sewn and cannot be returned or exchanged.
Kirribilla can only accept returns on items purchased at Kirribilla.com. Custom orders and trunk show purchases are not eligible for return.
All returns must be postmarked within 14 days of their original delivery date and must include the original Packing Slip as well as a completed Kirribilla Return Request Form, which can be obtained by contacting email@example.com. No returns or exchanges will be accepted without this form. Returns postmarked after 14 days of their original delivery will not be accepted and will be returned to the customer.
PLEASE NOTE: Kirribilla reserves the right to final approval on all returns and exchanges. Kirribilla is not responsible for any losses or damages on returned shipments.
On accepted returns, a full refund, minus shipping costs, will be credited to your original form of payment within 14 business days of our receipt of the returned merchandise. Return shipping costs will be refunded only if the item we sent was defective or incorrect.
DEFECTIVE OR INCORRECT MERCHANDISE:
If you receive damaged or incorrect merchandise in your Kirribilla.com order, please notify us immediately at firstname.lastname@example.org to request a return or exchange. All damaged or incorrect item claims must be made within 14 days of original delivery. Any claims made after 14 days will not be accepted.
If the item you received was defective or if we shipped the wrong item, Kirribilla will refund your shipping charges, and will ship a new or correct item via FedEx Ground at Kirribilla's expense.
Returns and exchanges on defective or incorrect merchandise MUST be accompanied by a completed Kirribilla Return Request Form. Please contact us on email@example.com to request this form.
PLEASE NOTE: Kirribilla reserves the right to final approval on all returns and exchanges.
To return your Kirribilla.com purchase, please follow the steps below:
1) Contact firstname.lastname@example.org within 14 days to request a Return Request Form.
2) Pack your item in its original packaging, ensuring item is in its original unworn, unwashed condition, with tags attached.
3) Include your original Packing Slip as well as the completed Return Request Form inside the package.
4) Send the return package to the address below.
1819 Polk Street #320
San Francisco, CA 94109
PROMOTIONS and DISCOUNTS:
From time to time, Kirribilla may offer promotional discounts on some or any of the products available on www.kirribilla.com.
Discounts and promotions may be applied towards the online purchase of in-stock RTW or I DO! items only. They may not be applied towards the purchase of POSY by Kirribilla bridesmaid dresses or custom orders.
Some discounts or promotions may be used towards full-priced merchandise only, as stated in the specific offer text. Some discounts or promotions are valid for one-time use only, as stated in the specific offer text.
Promotions are valid for the stated time period only and may not be used after they have expired.
No two promotions or discounts may be combined or used at the same time.